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Virtual Clinic Common Questions
Can I do my appointment over video chat at home?
Stable patients or those who have temporary special circumstances preventing them from coming to the clinic can be scheduled for a virtual appointment. Please note that Arkansas state law requires all new patients to be seen by a provider in one of our clinics.
If you'd like to request or reschedule an appointment, please click here.
If I do a virtual appointment at home, will I still have to provide a urine sample?
Yes, in most cases you will be asked to come to the clinic to provide a urine sample within 48 hours of your appointment.
Home urine test kits are available at the clinic. If you are unable to come to the clinic to provide a urine sample and/or pick up a home test kit, please let your provider know at the time of your appointment.
What if I don't have internet access or a mobile device / computer that will work for video chat?
We will arrange for you to come to the clinic for a telemedicine appointment. Rest assured that our clinics are sanitized regularly, and we enforce social distancing guidelines in the waiting rooms.
What if I don't want to use video chat to meet with my provider?
It's okay! You can still come into the clinic for your appointment as usual. However, with COVID-19 most of our providers are working away from the clinic, so even if you come to the clinic you will likely be seeing your provider at a telemedicine kiosk. If you have internet access and a mobile phone or computer with a web-cam, please give it a try. You may find you like it!
Do I have to meet with a provider face-to-face?
In most cases, you will see a provider over telemedicine in one of our outpatient clinics. If you are under quarantine at home or have other special circumstances, we may be able to see you from your home in our virtual clinic. Please note that Arkansas state law requires all new patients to be seen by a provider in one of our clinics.