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Privacy & Feedback

How can I get access to my medical records?

Ideal Option provides our patients with a convenient, secure online portal through Healow. Using Healow, you can access medical records, lab results, appointments, payments, and visit summaries.

Mobile Instructions:

  1. Download the Healow app from the App Store or Google Play
  2. Enter practice code DJHFAD
  3. Select Ideal Option (disregard clinic address)
  4. Enter your name, date of birth, and create a PIN

Desktop Instructions:

  1. Click here to access the web portal
  2. If you are a new user, click on "using mobile phone"
  3. Enter you first name, last name, and date of birth
  4. Enter the verification code sent to your phone and log in

Note: You must have an email address on file with Ideal Option in order to access the portal. You can add your email using the kiosk in the clinic at your next visit or contact us to provide your email. 

You can also complete this form to request your records. Please note that processing can take up to 3 weeks. 

In April 2024, changes were made to consent requirements aimed at modernizing and improving information sharing while safeguarding confidentiality. Patients can now review and provide a one-time general consent for treatment, payment, and healthcare operations (TPO) on our clinic kiosks during check-in. Ideal Option’s Compliance team is happy to answer any questions regarding this change. Please don’t hesitate to give us a call at 877-522-1275.

Yes. We adhere to strict HIPAA guidelines and 42CFR Part 2, a federal regulation governing confidentiality of substance use disorder (SUD) patient records. 

Please send an email to feedback@idealoption.net or complete the contact form on this website to submit your complaint along with your contact information for follow up or anonymously if preferred.

You can submit a review on Google by searching for “Ideal Option” and your location (e.g. "Ideal Option Everett") or on Facebook. You can also send your review to feedback@idealoption.net or use the contact form on this website.

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You're just one step away from starting or restarting your recovery journey with Ideal Option. We've helped thousands of people get their lives back. Let's make yours one of them. 

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