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Need a Ride? Medicaid Can Help.

If you are a Medicaid member you may be eligible for free rides to and from Ideal Option and your pharmacy. This coverage is called “non-emergency medical transportation”. 

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 / Medicaid Transportation

Select your state to see how to request medicaid transportation.

Alaska

Who qualifies:

  • Medicaid members who have a medically necessary appointment and no other mode of transportation.

How to request transportation:

  • Contact Ideal Option at 1-877-522-1275. You must allow enough time for Ideal Option to request and mail you the transportation voucher. Ideal Option will call Conduent or the appropriate Alaska Native Tribal entity to obtain authorization for the travel.

MORE INFORMATION
For information on transportation for Medicaid members and other services, refer to the Alaska Medicaid Recipient Handbook or call the Recipient Helpline at 800-780-9972. 

Who qualifies:

  • You must be on Medicaid.
  • You must try to find another ride first.
  • You must have no other way to get to your appointment. 

How to request transportation:

  • Call the NET Help Line toll-free at 888-987-1200 to get the contact details for your broker.
  • Call your broker at least 48 hours (two full weekdays) before your appointment.
  • Your broker can pick you up from 8 a.m. to 5 p.m., Monday through Friday.
  • Be ready when your ride arrives. Brokers will only wait 15 minutes.
  • If you have to change your appointment time or cancel it, call your broker 48 hours before your appointment time and let them know.

MORE INFORMATION
If you have questions or problems, call the NET Helpline at 1-888-987-1200. The Helpline staff cannot arrange transportation for you, but will try to give you the help you need.

Who qualifies:

  • You must be on Medicaid.
  • You must try to find another ride first.
  • You must have no other way to get to your appointment. 

How to request transportation:

  • Call the NEMT Broker at 877-503-1261 or visit www.mtm-inc.net/idaho.
  • Be sure to schedule your ride at least 48 hours before your appointment.
  • The NEMT broker will review your request and decide if Medicaid will pay for your transportation.

MILEAGE REIMBURSEMENT
If you have a vehicle to transport yourself or family members to their appointments, please contact the NEMT broker and ask about their mileage reimbursement program.

MORE INFORMATION
Call the NEMT broker toll free at 877-503-1261 or visit www.mtm-inc.net/idaho. You can use the MTM web portal at any time to book a trip. 

Who qualifies:

  • You must be on Medicaid.
  • You must try to find another ride first.
  • You must have no other way to get to your appointment. 

How to request transportation:

  • Call the number listed below for the county where your Ideal Option clinic
    is located.
  • Be sure to schedule your ride at least 24 hours before your appointment.
  • The NEMT broker will review your request and decide if Medicaid will pay for your transportation.

Catonsville
516 N. Rolling Rd.,
Ste. #301
Baltimore County: 410-887-2828

Cumberland
519 N Mechanic St
Allegany County: 301-759-5123

Frederick
201 Thomas Johnson Dr.,
Suite #104 F
Frederick County: 301-600-1725

Hagerstown
265 Mill St., Ste. #100
Washington County: 240-313-3264 

Waldorf
11355 Pembrooke Sq.,
Ste. #108
Charles County: 301-609-7917

Who qualifies:

  • You must be on Medicaid.
  • You must try to find another ride first.
  • You must have no other way to get to your appointment. 

How to request transportation:

  • Contact the Medicaid Transportation Center at 800-292-7114.
  • Be sure to schedule your ride at least 48 hours before your appointment.
  • The Medicaid Transportation Center must approve all trips before you travel.

MORE INFORMATION
Mountain Pacific Medicaid Transportation Center is the Department’s contractor that reviews transportation
requests and grants authorization. 

Who qualifies:

  • You must be a member of one of these Medicaid plans: Blue Cross Blue Shield of New Mexico
    (BCBSNM), Presbyterian Health, or United Healthcare.
  • You must have no other way to get to your appointment.
  • You must call at least 3 days in advance of your appointment.

How to request transportation:

Have the following information ready before you call:

  • Your full name and date of birth
  • Your member ID number
  • Date and time of the appointment
  • Provider’s or facility’s name, address and phone number
  • Reason for the appointment

BCBSNM

Presbyterian

  • Call 505-923-5200 or 888-977-2333 at least two business days in advance.
  • You can also schedule a ride online with the Itineris Passenger App.
  • Presbyterian will call your provider to verify your appointment.

United Healthcare

  • Call 877-236-0826 at least three business days in advance.
  • After your visit, call for a ride home.
  • If your doctor gives you a prescription you can stop at the pharmacy to get it.

Who qualifies:

  • You must be on Medicaid.
  • You must try to find another ride first.
  • You must have no other way to get to your appointment.

How to request transportation:

How to schedule a ride with Handi-Wheels

  • Call Handi-Wheels Transportation at 701-232-3231.
    • Monday through Friday, 9 AM to 5 PM
  • Be sure to schedule your ride at least 48 hours before your appointment.
  • Provide your name, address, phone number, date of birth, and Medicaid number.
  • You must cancel your ride by 5 PM the day before you need it.

How to schedule a ride with BCBS

  • Call BCBS at 833-777-5779.
    • Monday through Friday, 8 AM to 6 PM
  • Be sure to schedule your ride at least 48 hours before your appointment.
  • Provide your name, address, phone number, date of birth, and Medicaid number. 

Who qualifies:

  • You must be an OHP member.
  • You must have no other way to get to your appointment. 

How to request transportation:

  • Call your local ride service (see list by county on next page).
  • Be sure to schedule your ride before the day of your appointment or pharmacy visit.
  • Provide your name, address, phone number, date of birth, and Medicaid number. 

Ride services by county:

Clatsop, Columbia and Tillamook counties
Columbia Pacific CCO members:
NW Rides 888-793-0439

All other members:
NW MedLink 833-585-4221

Clackamas, Multnomah and Washington counties
Health Share of Oregon members:
Ride to Care 855-321-4899

Yamhill Community Care members:
Well Ride 844-256-5720

Trillium members:
MTM 877-583-1552

All other members:
Tri-County MedLink 866-336-2906

Hood River and Wasco counties
PacificSource members:
LogistiCare 855-397-3617

All other members:
GOBHI Transportation Services 877-875-4657

Marion, Polk and Yamhill counties
PacificSource members:
LogistiCare 844-544-1397

Yamhill Community Care members:
Well Ride 844-256-5720

All other members:
Marion-Polk MedLink 877-236-4026

Benton, Lincoln and Linn counties
Trillium members (Western Linn County):
RideSource 877-800-9899

All other members:
Cascades West Ride Line 866-724-2975

Lane County (all OHP members)
RideSource 877-800-9899 

Crook, Deschutes and Jefferson counties
PacificSource members:
LogistiCare 855-397-3619

All other members:
Central Oregon Intergovernmental Council 866-385-8680

Coos, Curry and Douglas counties
Advanced Health and Umpqua Health Alliance members:
Bay Cities Brokerage 877-324-8109

AllCare CCO members:
Ready Ride 800-479-7920

Trillium members (Western Douglas County):
RideSource 877-800-9899

All other members:
TransLink 888-518-8160

Jackson and Josephine counties
AllCare CCO members:
Ready Ride 800-479-7920

All other members:
TransLink 888-518-8160 

Klamath County (all OHP members)
TransLink 888-518-8160

Lake County
Eastern Oregon CCO members:
GOBHI Transportation Services 877-875-4657

All other members:
TransLink 888-518-8160

Baker, Gilliam, Grant, Harney, Malheur, Morrow, Sherman, Umatilla, Union, Wallowa and Wheeler counties (all OHP members)
GOBHI Transportation Services 877-875-4657 

Who qualifies:

  • You must be in Apple Health (Medicaid and CHIP).
  • You must have a current ProviderOne services card.
  • You must have no other way to get to your appointment.

How to request transportation:

  • Contact the transportation broker for your county (see list below).
  • Be sure to schedule your ride 7-10 days before your appointment.
  • Provide your name, address, phone number, date of birth, appointment time & address, and Medicaid number.

Adams
Special Mobility Services: (509) 534-9760

Asotin
Special Mobility Services: (509) 534-9760

Benton
People for People: (509) 248-6793

Chelan
People for People: (509) 248-6793

Clallam
Paratransit Services: (360) 377-7007

Clark
Community in Motion: (360) 694-9997

Columbia
People for People: (509) 248-6793 

Cowlitz
Community in Motion: (360) 694-9997

Douglas
People for People: (509) 248-6793

Ferry
Special Mobility Services: (509) 534-9760

Franklin
People for People: (509) 248-6793

Garfield
Special Mobility Services: (509) 534-9760

Grant
Special Mobility Services: (509) 534-9760

Grays Harbor
Paratransit Services: (360) 377-7007

Island
Northwest Regional Council/Area Agency on Aging: (800) 860-6812

Jefferson
Paratransit Services: (360) 377-7007

King
Hopelink: (800) 923-7433

Kitsap
Paratransit Services: (360) 377-7007

Kittitas
People for People: (509) 248-6793

Klickitat
Community in Motion: (360) 694-9997

Lewis
Paratransit Services: (360) 377-7007

Lincoln
Special Mobility Services: (509) 534-9760

Mason (North)
Paratransit Services: (360) 377-7007

Mason (South)
Paratransit Services: (360) 377-7007

Okanogan
People for People: (509) 248-6793

Pacific
Paratransit Services: (360) 377-7007

Pend Oreille
Special Mobility Services: (509) 534-9760

Pierce
Paratransit Services: (360) 377-7007

San Juan
Northwest Regional Council/Area Agency on Aging: (800) 860-6812

Skagit
Northwest Regional Council/Area Agency on Aging: (800) 860-6812

Skamania
Community in Motion: (360) 694-9997

Snohomish
Hopelink: (855) 766-7433

Spokane
Special Mobility Services: (509) 534-9760

Stevens
Special Mobility Services: (509) 534-9760

Thurston
Paratransit Services: (360) 377-7007

Wahkiakum
Community in Motion: (360) 694-9997

Walla Walla
People for People: (509) 248-6793

Whatcom
Northwest Regional Council/Area Agency on Aging: (800) 860-6812

Whitman
Special Mobility Services: (509) 534-9760

Yakima
People for People: (509) 248-6793 

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